Help every guest have a better night. Before they leave.
A private feedback tool for Rotterdam restaurants — guests scan, tell you directly, and if something's wrong, you find out while they're still at the table. Built for Europe, compliant by design.
"Food was lovely but we waited a long time for mains."
One tool. Every part of the guest-recovery loop.
Guest Recovery
Learn more →Automatic Follow-up
Learn more →Most guests who had a bad experience never say a word.
unhappy guests say nothing to staff — they just leave.
will post a public review after a bad experience.
of diners check reviews before choosing a restaurant.
"The gap between what guests feel and what you hear is where service improvement begins."
Industry studies range 56–96% · Source: Zendesk 2025, 1Financial Training Services.
Simple for guests. Powerful for you.
At the end of the meal, the waiter invites guests to share how their evening was — completely optional.
A quick scan, three questions. Feedback goes directly to you — not Google, not TripAdvisor. Every guest, equally.
Low score? Instant notification, categorised by food, service, or atmosphere.
Step over, make it right. A small gesture turns a disappointing evening into a reason to come back.
Right now, you find out days later. Haring360 gives that moment back.
- Guest finishes their meal, quietly disappointed.
- Says nothing to staff — just pays and leaves.
- Posts a 2★ review on Google that night.
- You read it days later. The moment is gone.
- Guest finishes and scans the QR at the table.
- Shares three quick answers — privately, with you.
- Low score? An alert hits your phone, categorised.
- You step over with a gesture. Guest leaves happy.
Every guest, heard — right at the table.
A quick QR scan opens three simple questions. Guests rate food, service and atmosphere and add a note in seconds — no app, no login. It comes straight to you, not a public review site.
- Three-tap rating for food, service & atmosphere
- Guided tags turn vague feelings into specifics
- Works on any phone — scan and go, no download
Turn a bad night around before they leave.
A low score triggers an instant, categorised alert on your phone. Suggested gestures — a free dessert, a discount — let you step over and make it right while the guest is still at the table.
- Real-time alerts, ranked by severity
- One-tap recovery actions with a logged note
- Automatic day-2 follow-up email with a 10% voucher
See the patterns behind every score.
Category averages, recovery actions and return-visit rates on one screen — updated live as feedback arrives. Spot what's slipping and prove what's working.
- Category & keyword trends at a glance
- Recovery and 30-day return tracking
- Plain-language takeaways for the owner
EU-compliant from day one.
What Haring360 does
- ✓Open to all guests equally — no cherry-picking.
- ✓A private channel alongside public review sites.
- ✓Guests can still post publicly anytime.
- ✓GDPR — no data sold, no third parties.
- ✓Feedback used solely to improve service.
EU Omnibus Directive prohibits
- ✕Selectively routing only happy guests to review sites.
- ✕Suppressing or filtering negative reviews.
- ✕Paying for or incentivising fake reviews.
"Haring360 is designed around these rules — not around them."
Built for European restaurants. Simple where it matters.
Most feedback platforms are built for large chains — POS integrations, SMS budgets, multi-location dashboards. A Rotterdam owner-operator needs something else: zero setup, one phone, one owner, live the same afternoon.
| Feature | In the pilot | On the roadmap |
|---|---|---|
| QR code at table, no app needed | ✓ | — |
| Works for dine-in without an online order | ✓ | — |
| Guest recovery in person (face-to-face) | ✓ | — |
| No POS integration or IT setup required | ✓ | — |
| EU Omnibus + GDPR compliant by design | ✓ | — |
| Guest insight dashboard (category averages, recovery & return rates) | ✓ | — |
| Automatic day-2 follow-up email with a 10% voucher | ✓ | — |
| Return-visit voucher tracking (30-day window) | ✓ | — |
| Google review link in every follow-up email (equal for all guests) | ✓ | — |
| SMS guest marketing once a guest database exists | — | Planned |
| Free pilot available | ✓ | — |
- Owner-operator fit
- Zero infrastructure
- Face-to-face recovery
- Automatic day-2 follow-up + voucher
- Return-visit tracking
- EU / GDPR by design
- Dine-in QR, no POS
- Free 2-month pilot
- Rotterdam local brand
- Multi-location / chain dashboards
- SMS & text marketing (for now)
- AI-suggested operational goals
- Selective review routing to happy guests (compliance choice)
- POS / loyalty integrations
- Two-way guest text chat
- Dedicated enterprise onboarding
Everything on one screen. On your phone.
Everything you need. Nothing you don't.
QR codes for every table
Print-ready codes for each table — guests scan, no app, no download.
Real-time alerts
Low scores ping your phone instantly, categorised by food, service, or atmosphere.
Guest insight dashboard
Category and keyword trends on one screen, updated live as feedback arrives.
EU-compliant by design
GDPR and EU Omnibus built in from day one — the differentiator, not an afterthought.
Start your free 2-month pilot.
- No setup cost — we handle everything.
- No commitment — cancel any time.
- Fully free for the first two months.
- EU-compliant — built for the Dutch market.